Admissions Advisor I
3.
4 Orange Beach, AL Orange Beach, AL $18 an hour $18 an hour 9 days ago 9 days ago 9 days ago Columbia Southern University Job Description Job Title:
Admissions Advisor I Department:
Admissions Reports to:
Admissions Supervisor FLSA:
Non-Exempt Hours:
Monday through Friday 8:
00 AM CT to 5:
00 PM CT with a scheduled Saturday rotation Location:
Hybrid/ Orange Beach, AL.
Compensation:
$18.
00 hourly Job Summary Admissions Advisor I is the first impression for prospective online students.
This role will qualify and advise prospective students on the degree program that will help them achieve their educational goals.
Essential Job Tasks Additional duties may be assigned.
Assists prospective students with completing their application for enrollment and setting a timeline for beginning classes, by evaluating their educational goals to determine a path for degree completion.
Follows-up with inquiries from prospective students who have expressed interest in the university via phone, email, text, chat, and other communication methods.
Communicates relevant information regarding the application and enrollment process for classes, while providing accurate information and exceptional customer service.
Fosters interdepartmental relationships within the university to meet prospective students' needs.
Maintains inbound and outbound phone rotation availability with the commitment to promptly meeting scheduled appointments and responding to internal and external communications.
Accurately enters student information in an internal database, according to the stated processes and procedures, to include contact information, academic information, detailed notes from interactions with current and prospective students, and documentation received from current and prospective students.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities Knowledge English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computer - Knowledge of basic computer processes including word processing, email, and web browsing.
Proficiency using Microsoft Office Products (Word, Excel, and Outlook).
Clerical - Knowledge of office administrative procedures including managing files and records, typing, and other office procedures.
Customer and Personal Service - Knowledge of principles and processes for providing future students with personal services.
This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
Skills Problem Solving - Identifies, researches, and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability - Follows instructions and responds to management directions; Takes responsibility for own actions; Arrives to work as scheduled; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Adaptability - Adjusts behavior and maintains composure when confronted with changing circumstances.
Time Management - Manages one's own time to accomplish assigned tasks.
Abilities Written Expression - The ability to communicate information and ideas in writing so others will understand.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Education & Experience High school diploma or equivalent is required.
Bachelor's degree preferred.
Equipment Used Office equipment including computers, telephones, printers, faxes, and copiers.
Software use including Microsoft Word, Excel, Outlook, Blackboard, and internal database software.
Secure and reliable internet is required for this position.
Work Environment This is a hybrid position and should have an established office with secure and reliable internet when working remotely.
The work environment characteristics described here is representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When on campus, the work environment would be within a climate-controlled office setting mostly sedentary with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and computer use.
Noise level is generally moderate.
Supervisory Responsibilities There are no supervisory responsibilities for this position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Orange Beach, AL Orange Beach, AL $18 an hour $18 an hour 9 days ago 9 days ago 9 days ago Columbia Southern University Job Description Job Title:
Admissions Advisor I Department:
Admissions Reports to:
Admissions Supervisor FLSA:
Non-Exempt Hours:
Monday through Friday 8:
00 AM CT to 5:
00 PM CT with a scheduled Saturday rotation Location:
Hybrid/ Orange Beach, AL.
Compensation:
$18.
00 hourly Job Summary Admissions Advisor I is the first impression for prospective online students.
This role will qualify and advise prospective students on the degree program that will help them achieve their educational goals.
Essential Job Tasks Additional duties may be assigned.
Assists prospective students with completing their application for enrollment and setting a timeline for beginning classes, by evaluating their educational goals to determine a path for degree completion.
Follows-up with inquiries from prospective students who have expressed interest in the university via phone, email, text, chat, and other communication methods.
Communicates relevant information regarding the application and enrollment process for classes, while providing accurate information and exceptional customer service.
Fosters interdepartmental relationships within the university to meet prospective students' needs.
Maintains inbound and outbound phone rotation availability with the commitment to promptly meeting scheduled appointments and responding to internal and external communications.
Accurately enters student information in an internal database, according to the stated processes and procedures, to include contact information, academic information, detailed notes from interactions with current and prospective students, and documentation received from current and prospective students.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities Knowledge English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computer - Knowledge of basic computer processes including word processing, email, and web browsing.
Proficiency using Microsoft Office Products (Word, Excel, and Outlook).
Clerical - Knowledge of office administrative procedures including managing files and records, typing, and other office procedures.
Customer and Personal Service - Knowledge of principles and processes for providing future students with personal services.
This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
Skills Problem Solving - Identifies, researches, and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability - Follows instructions and responds to management directions; Takes responsibility for own actions; Arrives to work as scheduled; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Adaptability - Adjusts behavior and maintains composure when confronted with changing circumstances.
Time Management - Manages one's own time to accomplish assigned tasks.
Abilities Written Expression - The ability to communicate information and ideas in writing so others will understand.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Education & Experience High school diploma or equivalent is required.
Bachelor's degree preferred.
Equipment Used Office equipment including computers, telephones, printers, faxes, and copiers.
Software use including Microsoft Word, Excel, Outlook, Blackboard, and internal database software.
Secure and reliable internet is required for this position.
Work Environment This is a hybrid position and should have an established office with secure and reliable internet when working remotely.
The work environment characteristics described here is representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When on campus, the work environment would be within a climate-controlled office setting mostly sedentary with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and computer use.
Noise level is generally moderate.
Supervisory Responsibilities There are no supervisory responsibilities for this position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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